Privacy Policy

Last updated: Jan. 8, 2026

Raven10 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how RAVEN10 TEKNOLOJİ VE DANIŞMANLIK A.Ş. ("Raven10", "we", "us", or "our") collects, uses, stores, and protects information when you access or use the Raven10 platform and its related products and services (collectively, the Services).

Raven10 operates as a business-to-business (B2B) platform. This Policy applies to business representatives, authorized users, and other individuals acting on behalf of a legal entity.

By using the Services, you acknowledge that you have read and understood this Policy.

2. Information We Collect

We collect information necessary to provide, operate, and improve the Services.

2.1 Business and Account Information

We may collect:

  • Company name, legal entity details, and industry information
  • Business address and country
  • Authorized user names, titles, and roles
  • Email addresses, phone numbers, and login credentials

2.2 User-Provided Content and Data

Depending on usage, you may provide:

  • Uploaded documents, datasets, or files
  • Simulation parameters, scenarios, or configuration inputs
  • Textual inputs used within Voxis, Enmind, or Ulgen Analytics

2.3 Usage and Technical Data

We may automatically collect:

  • IP address, browser type, and operating system
  • Log files, timestamps, and feature usage metrics
  • Session identifiers and authentication data

2.4 Communications

We collect information from:

  • Emails and messages sent to support
  • Product feedback, feature requests, and inquiries
  • Administrative and contractual communications

3. How We Use Information

We use collected information for the following purposes:

  • To provide, maintain, and improve the Services
  • To manage subscriptions, billing, and account access
  • To operate AI-assisted features, simulations, and analytics
  • To provide customer support and respond to inquiries
  • To ensure security, fraud prevention, and platform integrity
  • To comply with legal obligations and enforce agreements

4. Legal Basis for Processing

Where applicable under data protection laws, processing is based on:

  • Contractual necessity
  • Legitimate business interests
  • Legal obligations
  • User consent, where explicitly required

5. Data Sharing and Disclosure

Raven10 does not sell personal data. Information may be shared only as follows:

5.1 Internal Access

Access is limited to authorized personnel on a need-to-know basis.

5.2 Service Providers

We may use vetted third-party service providers for:

  • Cloud hosting and infrastructure
  • Payment processing
  • Analytics and monitoring

Such providers act under confidentiality and data protection obligations.

5.3 Public or Shared Content

If you choose to publicly share scenarios, merit orders, or outputs within the platform:

  • Such content may be visible to other users
  • You remain responsible for the content you share

5.4 Legal Requirements

We may disclose information if required to comply with laws, regulations, or valid legal requests.

5.5 Corporate Transactions

In the event of a merger, acquisition, or asset transfer, data may be transferred as part of the transaction, subject to this Policy.

6. Data Retention

We retain information only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy
  • Meet legal, accounting, or contractual requirements

Data may be deleted or anonymized upon account termination, subject to applicable obligations.

7. Data Security

We implement industry-standard technical and organizational measures, including:

  • Encryption in transit and at rest
  • Access controls and authentication mechanisms
  • Network security and monitoring
  • Regular security reviews and audits

Despite these measures, no system can guarantee absolute security.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your information
  • Correct inaccurate or outdated data
  • Request deletion or restriction of processing
  • Object to certain processing activities
  • Request data portability, where applicable

Requests can be submitted via the contact details below.

9. International Data Transfers

Data may be processed or stored in jurisdictions different from your own. Where applicable, Raven10 ensures appropriate safeguards are in place.

10. Children’s Data

The Services are not intended for individuals under the age of 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on the platform with a revised Last Updated date.

Continued use of the Services constitutes acceptance of the updated Policy.

12. Contact Information

For questions, requests, or concerns regarding this Privacy Policy:

Email: info@Raven10.com

By using Raven10, you acknowledge that you have read and understood this Privacy Policy.